SMS Scheduling Terms

Effective date: July 29, 2026

Octo, operated by Harbor Group Holdings Inc., sends low-volume SMS messages for service scheduling and customer care. Messages are only related to a service request, missed-call follow-up, appointment scheduling, appointment confirmation, schedule changes, or replies to customer questions.

How You Opt In

Customers opt in when they call or text an Octo service number shown with this full notice:

Call or text an Octo service number for plumbing service scheduling and customer-care help. By calling or texting, you agree to receive service scheduling SMS from Octo and the plumbing company handling your request. Message frequency varies based on your service request. Message and data rates may apply. Reply STOP to opt out or HELP for help. Your mobile opt-in information is not shared with third parties for marketing or promotional purposes.

Current Octo service numbers covered by this notice:

(254) 323-2376
(469) 527-2673
(469) 746-9291
(512) 331-2229
(682) 341-9195
(972) 903-8531
(972) 945-2106

If scheduling consent is collected during a phone conversation, the dispatcher or plumber uses this literal script:

Octo can text you about scheduling and customer-care updates for this service request. Message frequency varies based on your request. Message and data rates may apply. Reply STOP to opt out or HELP for help. Your mobile opt-in information is not shared with third parties for marketing or promotional purposes. Is it okay if Octo texts you about this service request?

Message Types

Missed-call recovery and appointment scheduling
Appointment confirmations and schedule changes
Customer-care replies related to an active service request
Service follow-up after a customer contacts Octo

Octo does not use this SMS program for marketing or promotional messages.

Opt Out and Help

Reply STOP, UNSUBSCRIBE, CANCEL, or QUIT to opt out. Reply START or YES to resubscribe. Reply HELP or INFO for help. Message frequency varies based on the service request. Message and data rates may apply.

Contact

For SMS support, contact Harbor Group Holdings Inc. at hello@joinocto.ai.